Refund and Returns Policy at IPL Fest is absolutely transparent, we strive to provide the best products and services for our valued customers. We understand that, occasionally, you may need to return an item or request a refund. To ensure a smooth and hassle-free process, we have outlined our Refund and Returns Policy below.
- Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
a. The item must be unused, in the same condition that you received it, and in its original packaging. b. You must initiate the return request within 30 days from the date of purchase. Unfortunately, we cannot accept return requests made after this period.
Please note that some items are exempt from returns, such as:
a. Gift cards b. Downloadable software products c. Personalized or customized items
- Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team via the contact form on our website or by email, providing your order number and a detailed explanation of the reason for your return request. b. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item. c. Pack the item securely in its original packaging, including any accessories, and clearly write the RMA number on the package. d. Ship the package to the return address provided by our customer support team. Please note that you are responsible for the return shipping costs.
- Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund request. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your payment provider.
For Indian payment options, the refund processing time may vary:
a. Credit Card: 5-7 business days b. Debit Card: 5-7 business days c. Net Banking: 7-10 business days d. UPI: 5-7 business days e. Wallets: 3-5 business days
Please note that shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from the total refund amount.
- Exchanges
We only replace items if they are defective or damaged. If you wish to exchange a defective or damaged item for the same product, please contact our customer support team to initiate the exchange process.
- Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check with your bank or payment provider, as processing times may vary. If you still have not received your refund after following these steps, please contact our customer support team for assistance.
By making a purchase on IPL Fest, you agree to abide by our Refund and Returns Policy. If you have any questions or concerns regarding this policy, please do not hesitate to contact our customer support team. We are always here to help and ensure that you have a pleasant experience shopping with us.